Thank you for relying on Al Noor Rizq for your enterprise connection needs. Because our platform operates strictly as an API-based digital service platform handling intangible technical integrations and instantaneous network executions, our operational refund terms are explicitly defined as follows:
1. Infrastructure Integration & Setup Fees
- Onboarding & Setup Costs: Fees associated with initial technical integration, enterprise credential setup, and sandbox access are final and non-refundable once network credentials have been generated and issued to the client.
- Recurring Platform Access Fees: Monthly or annual recurring fees protect your dedicated routing slots. Cancellations take effect at the end of the active billing cycle. No partial refunds are issued for mid-cycle cancellations.
2. Transaction Processing Fees
- Fees calculated per API request or system routing execution are adjusted in real-time based on delivery.
- Once a payload has been successfully completed, securely routed, and recorded onto our system log, the associated processing fee is final and non-refundable.
3. Settlement of Technical Discrepancies
- In the event of an engineered platform error causing double deductions or administrative billing discrepancies, the client must submit a formal ledger ticket within 7 business days.
- Our system engineers will auditably review your transaction logs. Verified technical discrepancies will be promptly credited directly back to your operational platform balance.